E-Government and Information Technology Management: Concepts and Best Practices

E-Government and Information Technology Management is an essential resource for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government. The text is comprised of 12 chapters from e-government experts, all written in a clear writing style that balances theory and practice. Each chapter provides background information, critical resources, and emerging trends. Along with questions for class discussion, each chapter includes cases to demonstrate the importance of these areas to practitioners, researchers, and students of technology management and public affairs administration. Praise for E-Government and Information Technology Management “This new book highlights important areas of information technology critical to today’s public administration students, like privacy and security, usability, digital service delivery, and social media management -- topics I always want covered in my IT courses. The chapters are accessible, even to students with little technological background. In addition, the authors include helpful glossaries, exercises, and discussion questions which can be used in the classroom. A definite addition to my course!” (Genie Stowers, San Francisco State University) Read more